A clear understanding of the concept of TQM, as it is presented in literature, forms an essential part of the initial foundation on which to build a framework for its implementation. This article covers different rationalisations of the TQM concept as an internal institutional arrangement. It provides an overview of quality management as a discipline, based on a historical review of its development. The principles and definitions of TQM, provided in relevant literature, are discussed and on t ...
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2021-Jun-13 00:38:53