It is now public knowledge that the United States had gone to war against Iraq on March 19, 2003 based on an array of false assumptions and allegations. Craig Unger's book provides evidence for what careful observers probably suspected about the motivations for war. Against the backdrop of the many publications that deal with the presidency of George W. Bush, which for the most part have been all but flattering, Craig Unger's book adds to the woes of the current White House incumbent. ...

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2021-Jun-12 15:43:28

At previous conferences in the subject field of web-based teaching and learning a number of presenters emphasised the importance of training to users of WebCT, as well as the unsuccessful implementation of WebCT tools and applications due to insufficient training. To address this important and basic step of successful use of WebCT, third year Public Management students at the Tshwane University of Technology (TUT) received intensive training to make use of particular WebCT applications comfor ...

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2021-Jun-12 15:38:06

Corruption and maladministration, coupled with the culture of secrecy within the modern industrial system of democratic governance, are a serious epidemic with the potential of destroying the very essence of democracy. In order for governments to deal with them effectively, they need citizens / employees of conscience, vigour and exceptional courage to expose such maladies. These people, in their quest for administrative justice, are faced with the likelihood and possibility of getting both t ...

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2021-Jun-12 15:30:18

Various measurement instruments are available in assessing customer satisfaction and business excellence in the private and government sectors. The paper focuses on : Business excellence measurement (South African Excellence Model); Customer satisfaction measurement (SERVQUAL questionnaire), and Employee satisfaction measurement (Minnesota Job Satisfaction questionnaire). The use of the measuring instruments are illustrated in terms of their application within local government by means of a S ...

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2021-Jun-12 15:26:28

Low job satisfaction affects the quality of service and may be a contributing factor associated with shortages of health care providers in South Africa. Public service organisations incessantly claim their commitment to service quality, but evidence indicates that almost without any exceptions, negative gaps exist between customer expectations and their perceptions. The missing element is called internal marketing. This involves treating frontline, contact employees as internal customers in a ...

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2021-Jun-12 15:22:27

This paper examines the politicisation of the senior civil service, i.e. the management positions of South Africa's public service, especially the affirmative action policy as a strategy to deal with the apartheid legacy in the country. The author argues that there is an attempt to re-politicise the current public service but that this poses a dilemma for the ruling African National Congress (ANC). 'Politicisation' is examined from three angles : politicisation as participation in ...

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2021-Jun-12 15:18:56

Empirical and textual analyses of development issues seem to suggest that the fundamental flaw in the early initiatives of Africa's leadership to address the socio-economic problems of the continent was embedded in neo-liberal inspired economic reductionist approach to development. This approach is premised on the 'econo-mythical invocation that if the economics are right everything else would fall into place' (Cernea 1994:07). An economic reductionist approach to Africa's dev ...

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2021-Jun-12 15:15:42

The transformation of the South African government, public sector, and society has afforded opportunities to learn from global precedents, but also demanded situation specific responses from politicians, academics and public officials. A reasonable expectation would have been for the said transformation to have had far reaching affects on the development of South African public administration theory and praxis. However, evidence seems to suggest that theory development has played a secondary ...

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2021-Jun-12 15:11:16