It is the implementation of laws and the actual provision of services and products that constitutes governance. The programmes of government should thus contribute towards an enhanced quality of life for all. This implies that the outcomes of public administration are aimed at service delivery and the improvement of the general welfare of the people. The Batho Pele White Paper states that the South African Public Service will be judged by one criterion: its effectiveness in delivering service ...

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2021-Jun-11 08:20:04

Following on the article by Müller entitled Sustainable Development: The Question of Integration and Coordination (Journal of Public Administration, September 2004: 398), this article explores the issues of integratedness and coordination within an SADC agricultural development context. It is clear from literature surveys that a plethora of approaches and theories exist pertaining to these issues. Since agriculture forms an important development arena in southern Africa, it may facilitat ...

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2021-Jun-11 08:16:36

The concept of customer relationship management is premised on fostering lasting relationships in order to provide improved services to customers. Electronic service delivery has become a way of life to many whilst others are excluded as a result of what is referred to as the digital divide. As technologies evolve they are assimilated into the workplace. Whilst private companies have adopted many technologies to improve services to clients, governments have realised their importance and are i ...

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2021-Jun-11 08:13:14

Worldwide, health care costs are spiralling upwards, forcing health sectors to find alternative organisational structures. Increased global competition and rapid technological and environmental changes are forcing organisations to restructure themselves from rigid bureaucracies towards leaner, more flexible and responsive structures. Aligning traditional health care systems with current transformational needs in South Africa is becoming more and more difficult. This is exacerbated by the grow ...

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2021-Jun-11 08:09:36

The article explores the important evaluation step in the implementation of effective human resource development interventions. Different approaches and types of administration will be highlighted, but the importance of action learning as the most efficient type of adult training is discussed in detail. As part of the training process, evaluation of training interventions should be implemented as to inform appropriate future human resource development interventions. The fundamentals of evalua ...

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2021-Jun-11 08:05:45

Training and development for public officials have been changed from being action-orientated to being results orientated. The focus of training and development has shifted from merely designing, developing and conducting training programmes to a process where not only the needs of the organization is taken into account but also the needs and desires of the individual. It became necessary to introduce a process of needs analysis to enable organizations to identify specific training opportuniti ...

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2021-Jun-10 17:33:25

This article focuses on the impact of Public Private Partnerships (PPP) as an alternative service delivery option in terms of the accessibility and efficiency of service rendering by municipalities in the local sphere of government. An example of a PPP project in the City of Tshwane Metropolitan Municipality is highlighted. The importance of guiding legislation, stakeholder involvement in the PPP process, the establishment of a PPP contract and the consolidation of objectives by the partners ...

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2021-Jun-10 17:30:10

Since the new democratically elected national government assumed power in 1994 all systems of government and administration on all spheres in South Africa had been reconsidered. Every process, procedure and structure had been scrutinized to ensure that every remnant of the previous apartheid system was eradicated and replaced by a fully democratic system of government with a commensurate system of administration and management. This article reviews the system of municipal government and admin ...

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2021-Jun-10 17:11:55