Article Details

Journal of Public Administration (JOPA)

Your article preview is detailed below
ISSN : 2
Impact of performance management on service delivery in the South African public service

Author: R.K. Manyaka M.P. Sebola

Affiliation: University of Limpopo

Source: Journal of Public Administration, 2022-05-26 12:11:53

Accreditation: Department of Higher Education and Training(DHET)



Abstract: Impact of performance management on service delivery in the South African public service

From the advent of the democratic dispensation in South Africa in 1994 the transformation of the public sector has become one of the central priorities of government. The transformation of the public sector was popularised and institutionalised specifically to ensure that there is greater access to public services. To realise this government promulgated a number of pieces of legislation and adopted policies that have since served as a strong foundation for performance management in the South African Public Service. To this end the Public Service Act 103 of 1994 the Public Service Regulations and other legislation emphatically pronounced on the importance of performance management in the South African Public Service. Management of employees' performance falls clearly under the legislative framework whereby government departments are mandated to manage and streamline the performance of their employees. It is for this reason that pe