Nigeria and South Africa have established themselves as strong continental players in the African region and wield a lot of power and influence. Both countries have played and continue to play important roles in international forums but have similarly sought to self improve their governance processes through initiatives that focus on enhancing public service efficacy. It can be argued that this is of primary importance because the improvement of public service delivery will significantly contribute to and propel the countries towards their desired changes and assist them in the attainment of their development visions. The adoption of the Service Compact with all Nigerians (Servicom) and Batho Pele philosophies signal a realisation that the public service could do better, and needs to do better, in order to serve the public adequately. The Servicom philosophy has five principles namely; conviction, renewal, consideration, avowal and d