Most governmental organisations run the risk of delivering inferior services due to their inherent monopolistic characteristics. The dangers are hidden in the lack of competition that breeds complacency and serves as impediments to delivering quality services to the public. Even those organisations that deliver superior service must take care to not lose their momentum. The drive that brought them to leadership positions in the public sector may not remain to sustain or enhance continuous improvement. Being a public service organisation that is provided for by legislation along with any past successes will not ensure a possible position in the sector. Transformation Through Total Quality Management (TTTQM) involves enabling an organisation to meet and exceed the public needs, to understand and satisfy expectations, all while identifying services that may not be perceived relevant by the public. TTTQM, a comprehensive, systematic, and