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Social cohesion and economic transformation are among the foremost ideals of long-term development locally and beyond. Images of a high standard of living, and quality, inclusive and equitable education are painted throughout aspirations of national development, a thriving Africa, and sustainable development globally. The significance of people in these development agendas is appropriately emphasised, for without humanity and human development no progress is possible. Furthermore, the contribution of all sectors is a necessity heightened by the uncertain, unstable, and multi-layered conditions of a hyperconnected world.
The public service – as a sector and as an employment category within the public administration – has systems, structures, policies, processes, and people who must effectively facilitate the realisation of intended service outcomes. In the formalisation of public institutions and their systems, b