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Journal of Public Administration (JOPA)

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ISSN : 2
Adoption of Online Reverse Auction Systems For Efficient Public Service Delivery in South Africa

Author: Nhlanhla Mlitwa and Sibongile J Tlhako

Affiliation: Graduate School of Business Leadership, University of South Africa

Source: Journal of Public Administration, 2024-04-03 16:06:41

Accreditation: Department of Higher Education and Training (DHET)



Abstract: Adoption of Online Reverse Auction Systems For Efficient Public Service Delivery in South Africa

The "public good" differs from the private in its source of mandate, management structure, and funding formula, guided by a provision of basic needs, on which basic survival depends, for all societal sectors. Water, sewage, roads, safety (defence and policing), energy, justice and education, for example, cannot be selectively offered to some and not to others without threatening the very fabric of human well-being. A lack of capacity within the public service delivery sector in developing countries, however, threatens this objective. Inferential insight on enabling electronic solutions such as Online Reverse Auctions in the service-delivery-challenged public sector in South Africa was also minimal. Hence, an investigation into electronic solutions to enhance efficient public service delivery in South Africa was undertaken. As is the nature of supply chain and procurement processes however, the public sector works with the p