The dawn of the Fourth Industrial Revolution (4IR) demands that government departments in South Africa be prepared to adopt ICTs and related digital technologies to achieve smart service delivery. Smart service delivery in government includes leveraging ICT, smart digital technologies, business processes, and models to enhance efficiency in public service delivery. The study draws from the Diffusion of Innovation (DoI) Theory and the Technology Organisation Environment (TOE) framework, which help to understand the acceptance rate of using ICTs in the City of Johannesburg Metropolitan Municipality (herein referred to as the CoJ). A constructivist paradigm, based on an explorative qualitative design that adopts interviews was used to identify sixteen participants from four different departments in the CoJ. The rationale was to assess whether the CoJ efficiently utilising ICTs to increase decision making, improve communication with citi