As in many Sub-Sahara African countries, urban land administration in Ethiopia is characterised by governance challenges. Yet scholarly attention to the principles of good governance implementation and the quantification of the factors affecting urban land governance is inadequate. This study examines the determinants of customer satisfaction in urban land governance in Mekelle City, Ethiopia. The study employs a pragmatic research design and combines both quantitative and qualitative approaches. A survey of a sample of 399 customers and 23 informants was interviewed using a [semi] structured interview, and the data was analysed using a logistic regression model and content analysis. The findings of the investigation indicate that urban land administration in Mekelle City is characterised by weak governance. The regression analysis results reveal that the absence of accountability, the lack of transparency, little public participatio