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Journal of Public Administration (JOPA)

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Relationship between perceived organisational support, job satisfaction and organisational citizenship behaviour in a public service organisation

Author: Bennie R. Grobler Kholeka C. Moloi Eugenie O. Van Tonder

Affiliation: 1University of Johannesburg 2Vaal University of Technology

Source: Journal of Public Administration, 2021-07-06 17:21:49

Accreditation: Department of Higher Education and Training(DHET)



Abstract: Relationship between perceived organisational support, job satisfaction and organisational citizenship behaviour in a public service organisation

The aim of the study was to investigate relationship between perceived organisational support (POS), job satisfaction (JS) and organisational citizenship behaviour (OCB) in a public service organisation. No previous studies could be found relating perceived organisational support, job satisfaction and organisational citizen behaviour, in a public service organisation such as the South African Police Service. A quantitative and descriptive research design was adopted to investigate a sample of 300 police officials through which data was collected by means of a structured questionnaire. A factor analytic procedure was followed for each of the three constructs (i.e., POS, JS and OCB). The reliability and validity were increased by conducting a pre-test and a pilot study prior to the final study. The results of the correlation analysis between the three constructs revealed a negative relationship between POS and OCB and between JS and OC